Question 1

What is WorkKE?

Accepted Answer

WorkKE is Africa's leading platform connecting clients with freelancers and cybercafés. Post jobs, hire talent, and get work done securely with M-Pesa and card payments.

Question 2

How much does it cost to post a job?

Accepted Answer

Posting a job on WorkKE is completely free! You can post jobs starting from as low as KES 50. You only pay when you hire a freelancer and are satisfied with their work.

Question 3

How do I get paid as a freelancer?

Accepted Answer

Kenyan freelancers receive instant M-Pesa payments directly to their phone. International freelancers receive bank transfers via Paystack. There are no platform fees - you keep 100% of what you earn!

Question 4

What are coins and why do I need them?

Accepted Answer

Coins are our quality assurance system for job applications. Freelancers use coins (KES 5 each) to apply for jobs, ensuring only serious applicants. Starter packs from KES 25 (5 coins). Refunds: 100% if job expires or is cancelled, 90% if you withdraw your bid, 50% if another freelancer is hired. Buy coins via M-Pesa, card, or wallet balance.

Question 5

Is my payment secure?

Accepted Answer

Absolutely! All payments are protected by our escrow system. Client funds are held securely until work is delivered and approved. We use M-Pesa, Paystack, Visa, and Mastercard - all with 256-bit SSL encryption.

Question 6

What does the 'Funds Secured' badge mean on job listings?

Accepted Answer

The green 'Funds Secured' badge indicates that a client has pre-funded the job's budget in escrow before hiring. This means guaranteed payment for freelancers upon work approval. Clients can fund jobs during posting or anytime before hiring - funds are 100% refundable if the job is cancelled or expires without assignment.

Question 7

Can I hire a cybercafé for physical services?

Accepted Answer

Yes! WorkKE connects you with verified cybercafés across Kenya for services like printing, scanning, document preparation, and more. Find one near you and book services directly.

Question 8

How do I become a verified professional?

Accepted Answer

Verified professionals enjoy premium features like priority in search results and a trust badge. Complete your profile, verify your ID, and maintain good reviews to qualify for verification.

Question 9

What if there's a dispute with my freelancer/client?

Accepted Answer

WorkKE provides a comprehensive dispute resolution system. If issues arise, you can file a dispute through the job workspace. Our team reviews evidence from both parties and makes fair decisions. Payment remains in escrow during disputes.

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