WorkKE is operated from Nairobi, Kenya. Payments processed by Paystack Kenya and Safaricom M-Pesa. Suspicious activity is reported to the Financial Reporting Centre (FRC) in line with the Proceeds of Crime & Anti-Money Laundering Act.

Community Academy

Frequently Asked Questions

General

1What is WorkKE?

2How does WorkKE work?

3Is WorkKE free to use?

4What types of services can I find on WorkKE?

For Freelancers

5How do I get started as a freelancer?

6How do I get paid for my work?

7What if a client doesn't approve my work?

8How can I improve my chances of getting hired?

9How does the 'Match My Skills' filter work?

For Clients

10How do I post a job?

11How do I choose the right freelancer?

12What if I'm not satisfied with the work?

13Can I hire multiple freelancers for one project?

14What happens to my escrow funds if I don't hire anyone?

15How do I set up my digital store on WorkKE?

Payments

16What payment methods are supported?

17How does the escrow system work?

18What are the fees?

19How long does it take to withdraw funds?

20Is funding escrow before assignment mandatory?

21What are WorkKE 'coins' and how do I use them to bid on jobs?

Wallet

22What is the WorkKE Wallet?

23How do I deposit money into my wallet?

24How do I withdraw from my wallet?

25What are the withdrawal fees?

26Can I use my wallet balance to buy coins?

27What is job escrow and how does it work?

28Can I withdraw funds I've held in escrow?

29What does 'Reserved Balance' mean?

30How long do deposits take?

Security

31Is my personal information safe?

32How do you prevent scams?

33What should I do if I encounter a problem?

34Is WorkKE a legitimate and secure platform?

Still Have Questions?