Fabrizia Imende

Freelancer · Nairobi, Nairobi, Kenya · From KES 1,300/hr

A Customer Success, Account Manager, Client Success, Operations, and professional with 13 years of experience driving retention, growth, and operational excellence. Achieved 98.2% retention, 60% upsell growth, and 22% churn reduction. Skilled in onboarding, process optimization, cross-department collaboration, and team leadership. Passionate about turning customer insights into actionable strategies that deliver measurable results.