Michael Odongo

    Freelancer · Mombasa, Mombasa, Kenya · From KES 600/hr

    Dedicated and results-driven Customer Service Virtual Assistant with two years of experience in providing excellent service in both non-voice and voice-based environments. Proficient in managing customer inquiries, troubleshooting technical issues, and offering personalised support through various communication channels. Strong multitasker with exceptional communication skills and a commitment to fostering positive customer relationships.

    Skills

    • Virtual Assistant
    • Google Workspace (Docs, Sheets, Slides)
    • General Assistant Support
    • Email Composing & Management
    • MS Office Expert (Word, Excel, PowerPoint)
    • Blog & Article Writing (SEO Optimized)
    • Research & Referencing
    • CVs & Cover Letters
    • Search Engine Marketing (SEO/SEM)
    • Email Marketing
    • Lead Generation
    • Online Sales Assistance
    • Social Media Management & Posting