Grace Macharia

    Freelancer · Nairobi, Kenya

    Operations and Customer Support professional with over 10+ years of progressive leadership across customer support, team supervision, and operational coordination in global, high-volume environments. Proven ability to oversee end-to-end client lifecycles from onboarding and task coordination to performance tracking and process optimization, driving efficiency and consistency. Skilled in creating order within complex workflows and ensuring smooth execution across teams and stakeholders.

    Skills

    • Virtual Assistant
    • MS Office Expert (Word, Excel, PowerPoint)
    • Email Composing & Management
    • General Assistant Support
    • Customer Support
    • Operations Coordinator
    • CRM
    • Call Center
    • Typing & Document Preparation
    • File Conversion (PDF ⇄ Word, Excel, PowerPoint)
    • Google Workspace (Docs, Sheets, Slides)