Mbugua Njeri

    Freelancer · Mombasa, Mombasa, Kenya

    I am a versatile professional with a robust background in customer service, administrative support, and digital operations. With over seven years of experience in customer-facing roles, I have adeptly managed client inquiries, resolved issues, and cultivated positive relationships in dynamic environments. My work as a chat moderator and tester has further enhanced my attention to detail and communication skills, enabling effective management of online interactions.

    Skills

    • Academic Research
    • Research & Referencing
    • Technical Writing (Reports, Guides, Proposals)
    • Payroll Management
    • Excel Proficiency (Advanced)
    • Virtual Assistant
    • Data Entry & Analysis
    • Typing & Document Preparation
    • File Conversion (PDF ⇄ Word, Excel, PowerPoint)
    • MS Office Expert (Word, Excel, PowerPoint)
    • Google Workspace (Docs, Sheets, Slides)
    • Survey & Form Filling
    • General Assistant Support
    • Email Composing & Management
    • Business Registration & Compliance