Mbugua Njeri
Freelancer · Mombasa, Mombasa, Kenya
I am a versatile professional with a robust background in customer service, administrative support, and digital operations. With over seven years of experience in customer-facing roles, I have adeptly managed client inquiries, resolved issues, and cultivated positive relationships in dynamic environments. My work as a chat moderator and tester has further enhanced my attention to detail and communication skills, enabling effective management of online interactions.
Skills
- Academic Research
- Research & Referencing
- Technical Writing (Reports, Guides, Proposals)
- Payroll Management
- Excel Proficiency (Advanced)
- Virtual Assistant
- Data Entry & Analysis
- Typing & Document Preparation
- File Conversion (PDF ⇄ Word, Excel, PowerPoint)
- MS Office Expert (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Slides)
- Survey & Form Filling
- General Assistant Support
- Email Composing & Management
- Business Registration & Compliance