Emma Kathuri

    Freelancer · Kasarani, Nairobi, Kenya · From KES 1,000/hr

    Dedicated Customer Service & Client Relations Professional with over 4 years of experience in healthcare and service-based organizations. Proven track record in managing complex client inquiries, resolving service bottlenecks, and maintaining high satisfaction levels through empathetic communication. Expert at bridging the gap between brand promise and customer experience across digital and physical touch points.

    Skills

    • Research & Referencing
    • CVs & Cover Letters
    • Search Engine Marketing (SEO/SEM)
    • Email Marketing
    • Internet Marketing
    • Market Analysis
    • Social Media Management Basics
    • Market Research
    • Blog & Article Writing (SEO Optimized)
    • Creative Writing (Poems, Music, Stories)
    • Voice Overs & Narration
    • Logo & Branding Design
    • T-shirt & Merchandise Design
    • Online Sales Assistance